Shipping and delivery times

When your order ships

Everything ships from our warehouse in Tarragona. If you order before 1 pm (Spanish mainland time, CET/CEST), it ships the same business day. After that time, it ships the next business day.

Saturdays, Sundays and local public holidays in Tarragona are not business days.

The delivery time you see below starts counting when the parcel leaves the warehouse, not when you place your order. They are two different things and we keep them separate on purpose.

Free shipping to 12 countries, no minimum order

We ship free of charge to these 12 destinations, whatever you buy: Spain, Portugal, Germany, France, Italy, the Netherlands, Belgium, Poland, Austria, Sweden, Luxembourg and Ireland.

No surprises at checkout: shipping is free and, before you confirm, you'll see the estimated delivery date to your address.

Canary Islands, Ceuta and Melilla

Yes, we ship there, and shipping is free too. What changes is that they are separate customs territories: when you receive the parcel, you may have to pay IGIC (Canary Islands) or IPSI (Ceuta and Melilla) plus customs clearance fees.

These amounts are not included in the price on the website and don't appear on our invoice: the carrier collects them directly on delivery. If you're not sure how much it would be in your case, write to us before you buy.

Other destinations, with rates by weight

Outside those 12 countries, shipping is calculated by weight and you'll see it at checkout before paying.

Switzerland and Denmark · 4 to 6 business days

United Kingdom · 4 to 6 business days

United States · 6 to 8 business days

Is your country not on any of these lists? Write to us before you buy and we'll confirm whether we deliver there and how much it costs.

Customs and taxes outside the European Union

For shipments within the EU there are no surprises: the price you see includes VAT and you don't pay anything else on delivery.

In the United Kingdom, Switzerland, the United States, the Canary Islands, Ceuta, Melilla and other destinations with their own customs regime, local taxes and clearance fees may apply. The customer pays them directly to the carrier, and they depend on the order value and each country's regulations.

Carrier and tracking

The carrier varies depending on the country and the weight of the parcel, so you'll find out as soon as it ships: we send you an email with the tracking number and a link to check it 24 hours a day.

If an order contains several products, it may ship in more than one parcel and arrive on different days. In that case you'll receive tracking for each shipment.

If you're not at home

The carrier leaves a notice and tries delivery again or leaves the parcel at a nearby pickup point, depending on the carrier. If the holding period ends without it being collected, the parcel returns to our warehouse and we'll write to you to resend it or refund you.

If the parcel arrives damaged

Write to us as soon as you receive it, with photos of the packaging and the product. You choose: we refund 100% of the amount or send you a new one at no cost. You don't need to argue with the carrier.

If something is out of stock

If the product isn't available when we process your order, we'll let you know by email as soon as possible with two options: wait for the next restock with a new delivery time, or cancel and get a full refund to the same payment method.

Invoicing

All prices on the website include the VAT of the delivery country. If you need an invoice with your company details (tax ID, company name and address), mention it when placing your order or write to us afterwards and we'll issue it.

Your most common shipping questions