Frequently asked questions

Yes. We ship free with no minimum order to 12 destinations: Spain, Portugal, Germany, France, Italy, the Netherlands, Belgium, Poland, Austria, Sweden, Luxembourg and Ireland.

For the United Kingdom and the United States, the cost is calculated by weight and shown at checkout. For other destinations, contact us before you buy.

It depends on the destination. As a quick guide:

• Mainland Spain and Portugal: 48-72 hours free, or 24-48 hours with the €3 express option
• Spain and Portugal (islands): 2 to 4 business days
• Germany, France, Italy, Belgium, Austria, the Netherlands, Luxembourg: 3 to 6 business days
• Poland, Sweden, Ireland: 4 to 6 business days
• Switzerland, Denmark and the United Kingdom: 4 to 6 business days
• United States: 6 to 8 business days

Orders placed before 13:00 (CET/CEST) leave the warehouse the same business day. More details on the shipping page.

For shipments within the EU: no. The price you see includes VAT and there are no surprises on delivery.

The Canary Islands, Ceuta and Melilla are part of Spain and of the European Union, but they have their own tax regime: the parcel goes through customs clearance and may be subject to IGIC (Canary Islands) or IPSI (Ceuta and Melilla).

In the United Kingdom, Switzerland, the United States and other non-EU destinations, local taxes and clearance fees may apply, which the customer pays directly to the carrier when receiving the order. They are not included in the price shown on the website.

Yes. When your order leaves the warehouse, we send you an email with the tracking number. You can check the shipping status directly on the carrier's website 24 hours a day.

Yes. You have two return windows:

• 14 calendar days from receipt (EU statutory right): Erreke covers the return shipping cost. 100% refund of the order.
• Up to 60 days from receipt (Erreke Extended Guarantee): Erreke covers the return shipping cost within the EU customs territory. Outside it (United Kingdom, Switzerland, United States, Canary Islands, Ceuta and Melilla), the customer covers it. 100% refund of the order.

Very important: to process the 100% refund, the product must be completely new, unused, in its original packaging and with all accessories and documentation. Used products, products damaged by the customer or without their original packaging are not eligible for a full refund; in those cases we will email you a settlement proposal.

More details on the returns page.

Write to us at soporte@erreke.com as soon as you receive it, ideally with photos of the packaging and the product. We offer you two options:

1. 100% refund to the original payment method.
2. A new product sent at no extra cost.

We reply in less than 24 business hours.

Two things can happen:

• We sent you a MORE EXPENSIVE product than the one you bought by mistake: keep it if you like it and it suits you, without paying anything extra. And if you don't want it, return it at no cost. It's your choice.
• We sent you a CHEAPER product than the one you bought by mistake: you have two options. (a) Keep it and we refund the difference between what you paid and the price of the product you received. (b) Return it at no cost: we send you a free label and, once it reaches our warehouse, we send you the correct product or refund you 100%, whichever you prefer.

Either way, write to us at soporte@erreke.com with your order number and we'll sort it out in less than 24 business hours.

Yes, as long as we haven't handed it over to the carrier yet. Orders placed before 13:00 (CET/CEST) leave the warehouse the same day, so the cancellation window is short. Write to us at soporte@erreke.com as soon as possible with your order number.

If the order is already on its way, wait until you receive it and process it as a standard return.

PayPal, credit/debit card (Visa, Mastercard), Klarna, Bizum, Shop Pay and bank transfer.

Yes. With Klarna you can split the payment into instalments. The option appears automatically at checkout when you select Klarna as your payment method.

Yes. All prices shown on the website include the VAT that applies in the destination country.

Yes. If you need an invoice with your tax details (tax ID, company name, address), let us know when placing your order or write to us at soporte@erreke.com after your purchase and we'll issue it.

Yes, we offer special terms for hospitality customers and wholesale orders. Write to us at soporte@erreke.com telling us which products you're interested in and the approximate volume, and we'll prepare a tailored proposal for you.

No, we don't offer gift wrapping at the moment. Your order will arrive in our standard packaging.

No. Our cake tins come ready to use. As a general rule, we recommend washing it with water and drying it well before using it for the first time.

• Washing: by hand, with cold or lukewarm water (never hot), mild soap and a soft sponge.
• Drying: dry it with a cloth and then leave it to air dry on a dish rack. Avoid direct sunlight.
• Don't use the dishwasher.
• Don't use steel wool scourers or sharp objects to release the cake.
• Don't stack anything on top that could damage the non-stick coating.

1. When you take the tin out of the oven, place it on a wire rack.
2. Let it cool for 10 to 15 minutes.
3. Turn the tin upside down and give it 2-3 gentle taps on a flat surface.

The cake will come out easily and in perfect condition.

It isn't necessary. Our tins have a double non-stick coating that makes releasing easy. If the tin has a complex shape and you want to be sure, you can apply a thin layer of release spray or use the classic trick of melted butter + flour.

It depends on the model. The Set of Baking Trays and Rack with Double Non-Stick Coating and the Baking Tray with Perforated Sheet are made of 0.8 mm carbon steel with a double non-stick coating and withstand up to 230 °C. The smooth, micro-perforated and micro-perforated non-stick baking trays are made of 2 mm aluminium, manufactured in Europe.

Technically yes, but we recommend washing them by hand to extend the life of the non-stick coating. The dishwasher speeds up wear over time.

Yes, they're compatible with all hobs: induction, ceramic, gas, electric and halogen. Material: aluminium.

No. The pancake pans are designed for hob use only, not for the oven.

No. They come ready to use. Just wash them with water and dry them before using them for the first time.

They're two excellent woods with different characters:

Olive wood (Tunisia)

• Very pronounced, unique grain: every board is one of a kind.
• Very dense, hard wood.
• Generally smaller sizes (olive trees don't grow as large as other trees).
• Light colour with striking dark grain.
• Ideal for serving and presentation: cheese boards, charcuterie, desserts.

Teak wood (Brazil, FSC certified)

• More uniform grain, even warm brown colour.
• Very high natural resistance to moisture and stains thanks to its natural oils.
• Allows larger boards, ideal for intensive daily use.
• Easier maintenance.
• Ideal for daily chopping and for kitchens with a lot of humidity.

Quick summary: for serving and presentation → olive. For daily chopping and XL boards → teak.

No. It comes ready to use. If you like, you can wash it with water and dry it well before using it for the first time.

• Washing: by hand, with cold or lukewarm water (never hot), mild soap and a soft sponge. Don't submerge it in water.
• Drying: dry it with a cloth and then leave it to air dry on a dish rack. Avoid direct sunlight.
• Don't use the dishwasher or steel wool scourers, and don't leave it to soak.
• Maintenance: every 2-3 months, apply a thin layer of food-safe mineral oil over the whole surface. The board will absorb it overnight, hydrating the wood and extending its life.
• Storage: keep it in a well-ventilated place. Avoid closed drawers and cupboards.

• Stains: sprinkle salt on the stain to absorb the liquid, then wash it as usual.
• Smells: apply white vinegar or lemon juice to the affected area.

Yes, it's normal and not a defect. Teak is sensitive to humidity and can warp slightly when its environment changes. It corrects itself within a few days once it adapts to the humidity in your kitchen. Applying mineral oil regularly helps to stabilise it.

No. The DIY boards are only offered in the standard sizes shown on each product page. For more information on dimensions and uses, check the page of the product in question.

The dispenser is made of stainless steel and ABS plastic, with a capacity of 200 ml. It's designed for gel-type liquid soap (typical washing-up liquid or hand soap). It isn't compatible with foaming soap.

Yes, it's important to do so. Seasoning protects the cast iron from rust and creates a natural non-stick surface. Steps:

1. Wash the tagine or Dutch oven with lukewarm water and mild soap. Dry it thoroughly.
2. Apply a thin layer of vegetable oil (sunflower, olive or coconut) over the entire inner and outer surface.
3. Bake it upside down at 180 °C for 1 hour.
4. Turn off the oven and let it cool inside.
5. Repeat the process 2-3 times for optimal initial protection.

After the first use, simply clean it and apply a thin layer of oil from time to time to maintain it.

Yes. It's compatible with all heat sources: induction, ceramic, gas, electric and oven up to a maximum of 240 °C.

• Wash by hand with lukewarm water. If you need soap, use a very small amount of a mild one (too much damages the seasoning).
• Don't use abrasive scourers or metal objects.
• Don't put it in the dishwasher.
• Dry it immediately after washing to prevent rust.
• Apply a thin layer of vegetable oil before storing it to protect it.

Aluminium with a non-stick finish. It protects delicate fabrics, wool, silk and dark garments from shine, and prevents marks and stains when ironing.

Yes, completely. You can use your iron with steam without losing performance.

Erreke is a family brand founded and run from Spain. We design and select durable, functional kitchen and home products with a Mediterranean look, made to be with you for many years. Our goods ship from Tarragona to all our European markets and to the United States.

• Olive: Tunisia.
• Teak: Brazil, FSC certified (responsible forest management).
• Bamboo: China.
• Acacia: India.

Yes. All our products that come into contact with food (boards, tins, trays, pans, tagines, Dutch ovens and other tableware) comply with EU Regulation No 1935/2004 on materials and articles intended to come into contact with food, which guarantees they are safe for your health.

Our packaging is not yet completely plastic-free, but we're actively working towards it. It's one of our ongoing improvement goals.

We have several customer service channels:

• WhatsApp: available every day from 10:00 to 21:00 (CET/CEST). Messages only, we don't offer support by phone call.
• Email: soporte@erreke.com (reply in less than 24 business hours).