Do you have free shipping?
Yes, all shipments to Spain and mainland Portugal are free.
To Europe and the United Kingdom, all orders over €170 are free.
And for the USA, orders over €220 are free.
What is the delivery time for a shipment to my home and its cost?
It varies depending on the country and shipping method.
We have two standard and express methods.
During the payment process, once you enter your city and postal code, we will offer you various delivery methods and you can choose the most convenient one for you.
We also ship to the Canary Islands, the Balearic Islands, Ceuta and Melilla.
All the details can be found at: https://www.erreke.com/policies/shipping-policy
Can I return my product if it does not meet my expectations?
Of course, it is easy and simple.
The first 60 days are free of charge and we will refund 100% of the purchase amount.
You can return the product for up to 180 days, provided that it has not been used, and we will refund 100% of the purchase amount.
More details at: https://www.erreke.com/policies/refund-policy
If my product is damaged at the time of delivery, what should I do?
Please write to us at soporte@erreke.com, quoting your order number, so that we can offer you a quick solution at no cost to you. You will have a solution within 24 hours.
During office hours, you can also communicate this in our chat and we will assist you.
Do the kitchen boards need any preparation before first use?
Our olive and teak boards are already prepared to be used, they do not need any additional preparation.
But if you want, you can wash them with water and dry them, as a general measure for any piece of our kitchenware.
What are the recommendations for caring for my new kitchen board?
Washing: Wash your Erreke wooden board by hand. Always use cold or lukewarm water, never hot. You can use soap and a soft sponge. Do not use a dishwasher. Do not immerse the board in water.
Drying: Dry it very well with a cloth. Then place the board on a drainer to dry completely. Preferably do not expose it to direct sunlight.
Maintenance: Apply a food-safe mineral oil to the entire surface of the wood every 2 months. The board will absorb the oil overnight, moisturizing it and increasing its durability.
Possible stains and odors: If your board becomes stained, sprinkle salt on the stain to absorb the liquid and then clean it as usual. To treat odors, use white vinegar or lemon juice on the affected area.
It is normal, in some cases, for the teak board to warp slightly, but do not worry, as teak wood adapts to the humidity of the environment and will correct itself in a few days.
What other precautions should I take?
Do not use steel wool pads or dishwashers.
Do not leave the boards to soak; dry them immediately after washing with a cloth.
Preferably dry them in the shade.
Wash the product before first use.
We recommend the continuous use of mineral oil, applying it at least once every 2-3 months on the entire surface of the product.
After use, wash it with a soft sponge and mild soap or detergent, with warm or cold water.
Store it in a well-ventilated place (avoid closed drawers and cupboards).
Do not stack anything on the boards when they are wet.
Do Erreke boards comply with European Union health standards?
All our boards comply with EU No. 1935/2004, for products that come into contact with food, which guarantees their safety for health.
